Returns and Exchanges Policy
- You may exchange or return any unused, undamaged product with the seal tag attached within 3 days of delivery (unboxing video required) .
- Returns are refunded as online store credit, not cash, which can be used without any time limit.
- Once a return request is placed, the package will be picked up from your location. After reaching our warehouse, the product will go through a quality check, and the store credit will be issued via email.
- The return parcel can take 1-2 weeks to reach our warehouse, so please plan accordingly.
- Note: Exchanged items cannot be returned unless damaged (unboxing video required).
- Note: Products returned without the seal tag attached will not receive store credit, and you will be responsible for the additional shipping fee to return the item.
- Note: Hand-beaded products are not returnable.